The Better Business Bureau is an organization that helps to rank businesses on the way they treat their customers. The BBB allows customers some recourse as they can complain to the organization if something goes wrong in their business dealings. But most people don’t realize that the BBB also offers accreditation to companies that are willing to go through it eight-point inspection. That is exactly what Securus Technologies has recently chosen to do.
It is the first point of the eight-point inspection that really impresses me. The first point ranks the company on its ability to build trust. For a company like Securus Technologies to rank high on this point is incredibly impressive.
Securus Technologies is a telecommunications company that only does business with state and local governments. The telephone company provides services to state-run prison and jail facilities. This makes the American prison population the company’s customer base.
The telecommunications company builds trust through stellar customer service. One of the most impressive things about the telecommunications company is the size of its customer service call center. The average phone call into the customer service call center is answered within 11 seconds and over 98% of all concerns are addressed on the first call. The center is capable of handling over 2 million phone calls per month.
Customer service calls are infrequent with Securus. The telecommunications company often receives positive reviews for the telephone call quality and other services. The company also allows prisoners to virtually visit with their friends and families through a video chat service. This vital service allows a prisoner’s family to avoid the hassle of physically visiting the prison. This saves the family money, time and the hardship of going through a security screening.
Securus provides a high level of customer satisfaction and customer service by building trust with their customers.